Refund & Cancellation Policy

Monthly care plan

The care plan is billed monthly with no lock-in contract. You can cancel at any time by emailing hello@solaisoft.com.

Cancellation takes effect at the end of the current billing period. No further charges are made after that date. You retain full ownership of your site regardless of cancellation.

We do not offer partial-month refunds on the care plan.

One-off builds

Each build project is quoted at a fixed fee agreed in writing before work begins. The deposit and refund terms are set per project and will be stated clearly in your quote or invoice.

Note: Specific deposit amounts and refund conditions for build projects are [confirm with Macdara] and will be added here before this policy is finalised.

If you cancel a project after work has commenced, you may owe for work completed to that point. This will be outlined in the project agreement.

Consulting

Consulting engagements are scoped and priced per project. Cancellation and refund terms will be stated in the relevant quote or agreement.

Australian Consumer Law

Nothing in this policy excludes or limits any right or remedy available to you under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including consumer guarantee protections.